This complaint is with regards to the behavior & fooling customers by Apple. My son had purchased a I-phone 7 Plus (128 GB) in Bahrain. On his return to India he configured the device & gave me for my usage. Things were fine until a fine day my phone got locked & was showing Phone locked to owner (Activation lock). Since that day me & my son are continually following up with Apple care & explained them the device was purchased in Bahrain & the bill is misplaced. They seem not to be bothered on furnishing all details 7 we have spent hours on Voice call with their customer care & they have taken screen sharing option with our personal laptop to view the exact details & ended up saying to contact or get a bill again from Bahrain. My son did try reaching to the shop person where the device was purchased, now the shop person says he is not sure of our purchase & cannot reissue any duplicate bill. The device was purchased in the month of July 2020 & my son returned back to India on August 2020, problem started with the device from end of October 2021. To prove that we are the genuine owners to Apple we had emailed them the device box along with the IMEI number & mine, my sons Aadhar copy, Pan copy & my sons Bahrain driving license, CPR copy. On emailing them we again contacted customer care & informed them all details whatever possible we have shared & again the only thing they say that they accept all our details, but they require the original bill else the device cant be used. Our only point is they can verify our documents shared for proof & can verify my phone number as well. This is an absolute harassment & we really do not understand what else proof needs to be submitted, does Apple require our own house proof & tax paid receipts for the property just to rectify their device & that too after we purchasing it. Attaching few pictures that was being shared with Apple.
Also attaching few pictures screenshots taken the emails sent by Apple, whenever contacted / emailed or called on customer care they will provide a case number & ask to share the case number in-case the problem not solved. However when contacted next time the new person has to be explained everything from the beginning & we have to end-up without any solutions. This is why I meant they are absolutely harassing the consumers without solving the issue & also make the issue bigger when it can be solved by simply fooling us by saying they will escalate the issue to higher authority & resolve which never happens & never happened in our case as well.
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