Apple India — after sales service not provided for defective product.

Address: Lucknow, Uttar Pradesh, 226010

Website: apple.com/in

Hi,

I bought apple macbook air from reliance digital store at city mall gomti nagar lucknow and its not even a year motherboard stopped working. I tried to follow the all procedure what i suggested by apple care and after lots of trouble shoot they advised me to submit device at service center. I did the same on july 11 and engineer called me up next day and said device will be delivered by 17th i argued a bit as i was not able to my office work but agreed later.

Now they are saying part is not available with apple and it may take about a month to get fixed. My all work is stopped am loosing my business as well, i asked apple to provide me alternative option or replace the device but they rudely denied to do that.

I need replacement of this device within the time frame their service engineer asked for. I ac not wait for a month, we customer buy such product because we believe they will provide good service but unfortunately they are worst than any other companies in the market.