Apple claims airpods pro as water and sweat resistant in their product description and comes with a 1 year manufacturing warranty. I bought this product on Oct 23 2022 on Amazon. While I have used it for regular calls, I have also been using it for last 2 months while running. My right airpods wasn't charging regularly (needs quite a bit of alignment for it to charge) and hence gave the airpods and case to Apple service centre. They havent been able to repair and after 20 days, have denied warranty coverage with their technical team claiming 'liquid damage'! How is this fair if the product is supposed to be water and sweat resistant? They have also not given me access to their recordings or transcripts of their calls when they informed me of this. What is the recourse here? Unfortunately i dont have a large twitter following to make my voice heard. And i dont use other social media.
Added details on interactions
1) Had to spend hours on multiple visits to Aptronix, MG Road, Bangalore 560001
2) Received a product service summary that can be as vague as possible. Saying that they found another issue that wasn't mentioned in the repair request - only they know what is that!! Repair id G[protected]
3) Spent time interacting with their customer care. Case id[protected]. Once with John Nixcel and next with Puneeth. It was escalated to 'senior tech supervisor' - Once with xx (didnt catch name) and twice with Mallika. Last call was with Mallika saying that warranty is denied as product came in contact with water!!
4) Despite requests, I am not getting recordings or transcripts of the 3 verbal interactions (for my proof on their final stand). I only have transcripts of online chats which ends with them escalating to technical person who will call!! Was this information helpful? | 
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