I am not satisfied by the way the complaint was taken and not rectified till date...
I have submitted my airpods on 3rd july @11:38:16 due to mic related issues.Agent Ms.Naga Sudha has thoroughly verified the product and took pictures in 360 degrees and gave me service record and i was also informed that it will take 7 days to the fix the problem.
Tried reaching store @[protected] on multiple occasions but number never worked, Visited the site on 25th July to understand the situation, after a long wait (for 1 hr) manger Dinesh approached me and conveyed that bill need to be submitted again as SN is missing in it, have immediately shared the invoice through AIRDROP and informed him product was purchased online through "Amazon". Dinesh has promised me that he will come back with solution by monday (i.e. 27th July) but there was no update from him.
I have again visited the site @14:35 on 29th July and requested agent to connect me with Mr.Dinesh, i was asked to wait despite of multiple reminders and requests dinesh never showed up. However, around 15:45 hrs Mr.Shekar has appeared on dinesh behalf and started inquiring about the case from beginning and at the end again i was informed to connect with amazon to get updated invoice with SN for further action.
I demand an compensation for misguiding me and wasting my time and efforts so far... I will share my experience with Apple with the wider group.
Fundamental Questions:
Why my complaint was accepted at first place when there is an issue with Bill/invoice copy ??
What kind of quality is being maintained by store personnel's ??
Are they not ware of process ??
Why is customer is being penalized for someone miss ??
Why an incorrect contact number was provided in the copy ??
why i was not informed about the delay until i approach ??
Is the way how you & your team are trained to handle customers ??
Reference ID: 8U50RAPKQW
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