| Address: Kolkata, West Bengal, 700107 | | Website: Apple service |
Sir,
I had purchased a black, 128 GB iPhone 7 (IMEI-[protected])from E-Zone, shop no.B10, South City Mall, Kolkata 700068 vide Receipt no.0024510 dated 06.11.2016 for the amount of Rs. 70, 000.00 (thru SBI Credit card). Furthermore, instantly I insured the phone with AmTrust Mobile Solutions India Pvt. Ltd. vide Master Policy No.[protected].
On March, 2017, after accidentally spilled with water, the phone stopped functioning. Thereafter, as the phone was under warranty & also covered by insurance I went to Apple authorised Service provider "Systematix media" located at 12, Ho Chi Minh Sarani, Kolkata 700071 for repair. After examining the phone "inside" (away from the view of Customer), the dealing personnel came out and said that the service is declined due to unauthorised service (modification).
Now, I am aghast with the turn of events & totally confused as to how a new product which is under warranty & insured had undergone "unauthorised service/modification.
Please help in this matter.
Yours sincerely
Ravi K Pakhrin,
179, Shantipally, Kasba, Kolkata- 700107
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Regards,
Priya
Future Group