Apple India — apple care protection plan

Address: Borivali, Mumbai City, Maharashtra

I have been misinformed by apple premium reseller (Aptronics borivali branch)
I got an apple care protection plan for my iphone xr on 19th nov 2019 and my initial hardware warranty was till 7th dec 2019 (Purchase date 3rd nov 2018, activation date 8th dec 2018).
I was advised by the store about warranty being extended till 6th dec 2020 however extension happened till 3rd nov 2020.
My question is why was i misinformed at the store about warranty extension (Poorly trained staff maybe)
Store was very helpful during the sale but post sale the actual picture came out (Extremely rude staff)
I had paid inr 4500 for the plan and post talking to apple, they are ready to refund the amount minus the conversion/bank charges for international wire transfer. Why should i bear the conversion/ bank charges for no fault of mine.
Apple support does not have email address for redington india head nor aptronics head.
I’ve had heard about good things about apple but once setup locally their customer service goes south and every customer is taken for a spin for post purchase issues. Truly dissatisfied with the service.