| Address: Raigad, Maharashtra, 410206 |
I have purchased iphone 7 plus in the month of feb-17. After using 4 months suddenly the phone does is not working. The handset is not detecting airtel sim. I have visited maple service centre at vashi six times and have returned without any proper solution. The executives on the front desk are not at all capable and needs thorough training to deal with customers. Sorry to say the approach has been of a real unprofessional one. They make people wait for 45 mins and once your turn comes they are clueless what needs to be done. I sincerly hope somebody takes care of them provide proper training. Now coming back to my handset i would like get my handset changed immediately as you are unable to repair it to my satisfaction. Seems apple in india is just to mint hard earned money of innocent indians and later leave them in doldrums when it comes to providing proper services... I am not sure whether my complaint will be addressed or not... If anyone is planning to buy any apple product think twice before putting your hard earned money so called big brands cause you will repent. Invade of guys are interested in resolving my issue you can get in touch with me on [protected].. I will narrate the entire episode or you can check your record of my suffering on job no - vah[protected]. Details can be taken from mr. Abhijit sawant from your "esteemed organisation" at inorbit, vashi service centre... My last request stop duping innocent customers please. Was this information helpful? | 
Then I went out of Delhi for work and saw that the phone was not charging. The battery charging would go on and off. I had to use a borrowed charger. I came back to Delhi later and called up Apple support at least 5 times. I would keep on holding and the music played for more than 15 mins. Ultimately when I was able to talk to them, one Ms. Maria Janet guided me to the same hardware store. I said I just wanted the charger replaced. She told me to get in touch with their senior on Apple support once I was in the store and connect him/her to the customer service person at the store and that the issue would be resolved immediately, which I did today. The Apple senior spoke to him but could not resolve the issue. They refused to replace the charger on the pretext that the warranty was over now. I have been complaining since 1st October and since the warranty has ended on the 20th October, they are not replacing.
This is so unjust on the part of Apple. First, they provide a substandard accessory and then they refuse to replace, even though the issue had been reported 20 days before the warranty ended. Apple, being an internationally reputed brand is acting petty with a customer who has been using their phones since long. Is this expected from a brand like Apple? They have priced their products so steeply because of their brand name, though technically comparative phones cost 1/4th of Apple’s prices. I fail to understand how Apple’s accessories can fail within a year.
I request they replace my charger asap.