Apple India — Apple earphone warranty issue

Address: Pune, Maharashtra, 411014

Website: www.apple.com

My apple earphone which is in warranty is not working when i reach to unicorn apple care people said that the outer cover is cur so it will not cover under warranty. The outet cover is an external part of earphone and if it will not cover under warranty then why it is not written on user manual, it's not a manufacturing defect still apple not replacing it. The service o[censored]nicorn apple care worst i have ever seen it's not expected company like apple.