| Address: Ghaziabad, Uttar Pradesh, 201010 |
I purchased apple earpods from izenica shipra mall few months ago. There was an issue in the right earbud and the voice went low. Contacted apple customer care via chat and was informed that could visit the apple authorized service centre for a replacement. I informed the chat advisor that i dont have the bill/pop, but was assured that they can assist without the pop. Hence, i visited the service centre on 13th january by the name of b2x in pacific mall, delhi. Informed them about my query, after a wait time for nearly 1.5 hours, they said that they cannot replace the earphone since i dont have the pop. Also, the girl on the front counter said that there is a lot of air wax in the earphone, due to which this cant be replaced. However, when i raised this the centre manager said that its not because of that but the fact that you dont have a pop. I asked him to give this in writing to me on the company letterhead. He said this cant happen as they have not created a job sheet for this.
Staff name at the service centre
Taariq olayee - centre manager
Monica rawat - front desk
I am amazed with the kind of customer service apple offers. I mean its hard to believe that if the customer loses the pop, then the transaction cannot be traced and no resolution cannot be given. I was informed that the earphones can be traced by the serial number and can be replaced. It is insane to believe that a brand like apple doesnt have a central system to track products and transactions and customers are denied their rights. I dont see a point to choose apple and spending a huge amount over other brands, if basic rights to customers are denied. The earphones are under warranty and there isnt any damage, hence i deserve them to be exchanged/replaced.
As a customer it is not my duty to chase different departments to get a replacement, that too for an accessory. I demand compensation, a replacement and a gesture of goodwill by apple for my time and effort wasted and money spent on my travel to the service centre back and forth.
I will look forward to escalate this complaint to the highest level possible, just for the fact that the procedures are so ridiculous and not made for the customers convenience.
Apple earpods - sku - mnhf2zm/a
Model - a1472 // 4r7185108
Name - ankit verma
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