Apple India — apple id balance not get refund

Address: Surat, Gujarat, 395007
Website: [email protected]

This is regarding my complaint id[protected]. Regarding by mistake add apple balance 8000 in apple id. They not refund back or transfer
Apple support center team not provide any help or solution
They giving commitment to transfer in next 4-5 days n after word they change there statement for which i have doc
They not ready to refund nor transfer
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I have buy new iphone from flipcart, but as compare to others iphone my iphone screen is dim and not bright as others screen, i have checked it with my friends iphone quality is poor showing and so dim light view is there with screen.

pls assist me for this issue

Model is - iphone 6s

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