| Address: 400063 | | Website: Apple.com |
Dear Apple Team,
I have been using iPhone 7 Matt Black for about one month with fully covered by a TPU casing and full screen tempered glass most of the time. I just open the casing once a week to wipe the dust off from the phone. Until yesterday when I take off the casing, and notice there is something at the edge of the phone body next to Mic grill at bottom. Until I look closely it is the metal part of the body. It seems that the black anodised paint had been chipped off from the phone body. I am really disappointed with what happen to the phone because I was using it very careful.
Attached pictures of my phone in this mail.
I had chat with Apple Customer Support and it is not covered under warranty since it is under cosmetic damage. Seems that the anodised paint quality on iPhone 7 is same as what is on iPhone 5.Thugh its an heavy investment I have done in this phone & this kind of response I am getting from apple support which is unacceptable.
Requesting you to please give solution on it or connect me with concern department.
Awaiting for reply.
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