Apple India — apple macbook pro touchbar

Address: New Delhi, Delhi, 110030

I had bought an apple macbook pro touchbar when i was working in dubai and within warranty on oct 16th it developed vertical lines on left side of the screen.

Apple service staff who happened to also be the in charge just kept stating that damage on the screen was deliberate as screen damaged due to pressure applied... Which is not under warranty and asked to pay 45000 plus gst... Weird as if i wanted to damage the screen deliberately... On escalating it they kept delaying till date and now the warranty has also expired.

They are not responding and keep stating they will get back to me soon. Seems they want to ensure they accumulate as much on service rather than provide customer service...