Apple India — Apple Order - W[protected]; Follow-up:[protected]

Address: Thambu Chetty Palya Main Rd, Anandapura, Battarahalli, Bengaluru, Karnataka 560036, India

MATTER MOST URGENT

Dear Sir / Madam
Order no W[protected] i had placed an iPhone order on iphone website today i had received the consignment in Bluedart Courier.

1. Without seeing the product in physically i purchased iphone pro max but unfortunately its looks very big in my hand, so asked for a replacement for iphone pro from Ms. Manasi (customer care service advisor) she says no replacement, my question is very simple when we are getting replacement in Amazon why not in iPhone website.

2. Ms Manasi says no replacement, no cancellation how it's possible? First of all product purchased in website also it's costed Rs.1, 39, 000/- not a small amount, i should be comfortable in using it.

3. Either i want refund, replacement or cancellations anything if it's not possible will go with Consumer Court with valid justification.

4. I wanted a immediate revert on this or will put my credit card in dispute payment transaction and cancel the card also i won't open the received Bluedart consignment.

Here attached the phone dimensions in my hand, Call Centre Conversation with Ms. Manasi, The Bluedart consignment received and unboxed it.

am an COVID postive since 3weeks, was hospitalized since 2weeks and returned last week from medication, not able to visit any near by istore to check physically to buy the product, i trusted in iPhone website and purchased it, but unfortunately not getting any good support from iphone customer care team.

Hopefully you will understand the concern and help to resolve asap.

Thanks & Regards
D Francis Xavier
GSM +[protected]
[protected]@gmail.com