Apple India — apple phone got hanged while updating 11.1.1

Address: 600113

Hi team,

Imei - [protected]

My mobile got hanged while updating soft ware 11.1.1, i tried to restart but i couldn't.

I went to the apple store to check and they told me that we just need to recover for which you need to pay 1178, i was waiting after few minutes they came back and told me that we cannot restore your mobile as there is some problem with mother board so you can replace the mobile by paying rs28000.

I bought this mobile past 1.8 years only but they are asking me to pay 28000 to replace.

The problem is due to software update, why do i need to pay 28000?

I bought the apple phone as it give life but i never expect this from apple product.

Are we saying the life of apple phone is only 1.8 month?

Please can you look into this and do needful.