Apple India — Apple service center nagpur

Address: narang tower, civil lines, nagpur 440001

I have recently submit my apple airpod in service center which the replace new 8 days before. in which i am having some charging issue but they return my airpods saying that they dont found any issue. when i take back my airpods it seems like they drop it and having dent in it.my issue is this they are apple representative so how they are so careless about product and even they didnt told about the same.