I have purchased an Apple watch series 6 GPS + cellular model ( GY6DF5RSQ20T ) around 20 days back from your authorised reseller ( APTRONIX, Hyderabad ). I have noticed some issues ( bubbles beneath the display, strap not holding in position, on and off touch unresponsive ) with the device and brought them to the notice of your authorised service provider ( Aptronix, Banjara Hills, Hyderabad ) . Inspite of waiting at the service center for 2.5 hours, they couldn’t diagnose the issue with the display . They took the photographs of the visible bubbles / compressions beneath the display, but they are vaguely saying, as there are no significant issues with the functionality of the display they can’t help me any further. And they didn’t even mind to make a note on the other complaints like strap and touch issues. I requested for a replacement of the device, for which they asked me to contact the apple care.
I mentioned the same issues with the personnel at apple support, Mr Burhan from your senior escalation team has attended the case. Though he assured me for appropriate support, it hasn’t happened as of now. Mr Burhan has said that I would receive a call from the Aptronix service team, but it hasn’t happened.
I tried myself reaching out for the service personnel at Aptronix, Banjara Hills; but they said that they have no mail or information from Apple to further process my request for replacement of the device. And they are again pushing me to reach for Apple care for further assistance.
I am vexed with the way your Apple care team and Aptronix service personnel pulling each other rather than addressing my issue. Kindly, look into this issue and make sure that I will be replaced with a proper device. Was this information helpful? | 
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