Apple India — Battery draining fast

Address: Apple India Head Office Address 19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road Bangalore Bangalore District Karnataka India 560001

Hi consumer forum,

I sent my phone twice a time to apple care at Bangalore from delhi and both of time they had upgraded firmware which i already did before submit it to them.

They done same upgradation by his side on both of visits and done no repairs and kept saying the battery issue resolved post doing firmware upgradation. issue still remains the same and nothing improvement in battery. I am feeling helpless as neither apple customer support helping me out nor their Bangalore apple team. I am exhausted chasing them every single day and no resolution. i want to open a consumer forum against them and resolve my issue and replace my battery and if they can't do so then refund my money and take that phone back to them.

Apple support Case ID:[protected]
Job sheet Ref : DP14918942

Address of Apple where device was submitted :

Apple India Head Office Address
19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road
Bangalore
Bangalore District
Karnataka
India
560001

please take strict actions against them and help me to resolve my issue.