| Address: Kolkata, West Bengal, 700091 |
The iphone 7 plus 128 gb (Sl no. F2ltl73xhfy9) is purchased on 16/06/17
When i started checking the various features of the phone, i found that, if i am on a voice call with a person, that person gets low voice, sometimes fluctuation of voice, sometimes no voice at all. I have used four sim cards of four mobile-service-providers of our country, but obtained the same result. I did the following.
1. Report the matter over phone many times to apple customer support[protected] starting from 20/06/17.
2. Report the matter to a authorized apple service center, “imagine (Systematix media), ho-chi min sarani, kolkata. The center head mr. Tarak mukherjee did not even cooperate and behave properly.
3. Sent several e-mails and make several phone calls to mr. Shashidhar shetty, the apple india service head, bangalore, india. Mr. Setty did not even show the curtsy of replying any of my e-mails, neither received any of my phone calls. (His e-mail id : shashidhar. [protected]@asia. Apple.com and his mobile number is[protected]
However on persuasion, the iphone was sent to bangalore repair center from kolkata service center and they have replaced the display unit of the iphone. But even after that the problem was not solved.
Again i submitted the iphone 7 plus to an apple authorized service center (Imagine) at city center 1, salt lake, kolkata 700064. This time bangalore rc replaced the iphone 7 plus (Imei no. [protected]). But this iphone has the same problem.
Again i have reported the problem to the said service center at salt lake. But they have refused to receive the iphone for servicing saying that it is ok. But i have been facing the same problem and is not being able to use the iphone at all, since the other side cannot listen me properly, sometimes they do not get my voice at all.
I don't know what to do now. Kindly help me to get a resolution as early as possible.
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