Apple India — Cashback not received due to mistake of sales person at apple store

Address: Jaipur, Rajasthan

Website: Apple india

Hello Team,

My name is Rahul Agrawal and I purchased a iphone 6S-64 GB on 05-Jun-2016 from imagine Apple Store Triton Mall, Jaipur.

There was cashback offer of 5000 INR on city back credit card but still I have not received the same.

Initially when I enquired, it was told to me that it will come with in next three months, after three months also I had not received the cashback.

When I enquired then it was told to me that there was no cashback offer that time by the Store sales/Account personals but on dip-drive they found that, offer was there and accepted the mistake at their end and I was asked to wait for solution.

Still I haven’t received the solution and now they are telling me that on my payment slip it is not mention regarding the cashback because their sales person did not swipe it correctly and I can’t get the cash back.

Can you please help me whom to contact in that case?

Thanks,
Rahul Agrawal
+91-[protected]