Apple India — Cell phone replacement

Address: Dharwad, Karnataka, 580030

I buyed apple 5s ald made isurance mean while i had problem with my iphone i gave it t apple people they said we will replace with in 10days n its been 2 months when ever i call them they tell its pending and all i haveen calling then since 2 months i dont have ter proper responce nor they tell i asked them job letter of phone tey r telling i m company people v dont get hob letter of phone i have subbmited all documents n insurence copy