Apple India — cheating customers

Address: Mumbai City, Maharashtra

Hi team,

I had purchase 13-inch macbook pro with touch bar on "02nd of august 2019" from "aptronix, premium reseller, north skyline, high street phoenix, lower parel, mumbai" during their "aptronix, india's first flagship apr store offers" in which citibank was providing 15% cashback with 0% no-cost emi upto 9 months.

During purchase i requested store executive to avail ongoing offer, and convert this transaction to 9 months no-cost emi.

While making the transaction store executive "vishal nikam" along with other executives tried to make the no-cost emi for 9 months but they were not able to. Later i was told they will inform citibank and get the transaction amount converted to 9 months emi. Same was also explicitly written on their copy of invoice by store executive and i was assured same would be done in couple of days.

Later i was shocked to see i was charged full amount by citibank, where the bill was generated on 19th august 2019, i. E. Almost after 17 days of my transaction. From same day itself i started calling and following up with store, store executive mr. Vishal nikam and store manager mr. Hemant but nothing worked. Every time the response was they were checking and there is no need to worry same would be done.

Here i have time limitation, as my credit card payment is due by tomorrow and i don't want to delay my payment. Its more than 10 days now and immediate response is appreciated.