Apple India — Data cable not change in warranty period

Address: Faridabad, Haryana, 121005

Website: Apple.inc

Dear sir
I bought a iPad Air from VIETNAM in FEB/2016. When I came to INDIA iPad data cable not working . After that I went to Apple service center in FARIDABAD . They check the cable and give me a cable they also gave me bill in this bill their staff write with pen that cable is replace from stock. After that I came to home .After three months cable not work properly than again I go service center .They check and told me that in this cable serial no is FOP277180KDBAA AND Apple not use f0 in his serial no so we not change your cable you must paid cable price . After that I call Apple care for help they also talk to service center but no response after that I said that service center ask me to give bill copy which they give me on 14/03/2016 but that time I have not the copy of this bill so I said to check that bill from my iPad serial no they check and give me bill in this bill they show me that we give this no data cable . When I ask why you gave me two types bill three months before you gave me hand written bill or in this bill no part no mention but after three months you gave me a bill in this part no mention why. After some time they give me reason that 14/03/2016 network issue so we not provide you bill in printed.
I HAVE SOME QUESTION TO ASK SERVICE CENTER.
A. Why they give bill in hand written without any part no.
B. Why they not send bill on my mail.id after network issue resolve
C. Why they give me bill on three months later when cable not working
D. Why two types of bill available in service center
E. Why they refuse to change my data cable
F. Their technician gave data cable or hand written bill or after that refuse to change cable why
G. Is this Apple standard
I gave all this proof to Apple India via mail and all images they assure me but after some time they said they only received my complain against service center and not do any thing
After that I also send the bill copy to service center and ask question about two types of bill but they not take any interest
After I write this mail to you so please check the matter and give proper solution
I also send you some images my iPad serial no;my bill;and mail which I given to Apple India
Date: June 30, 2016 at 7:14:25 AM GMT+5:30
To: Mbhanu Priya
Subject: Fwd: For Apple accessories
Begin forwarded message:
To: [protected]@uipl.co.in
Subject: For Apple accessories
You give me this hard copy when I came on your store for Apple cable replacement . In this hard copy you see a
part no you replace no . But when I said that this is-your cable you refuse it and gave the bill copy in which part no is mention why .Thisapple standard pl tell l also send you your first bill copy which is given to me in 14/03/2016 or which is given to me at 27/06/2016.pl tell why two type of bill generated otherwise I take this matter another level I also send a copy to Apple India pl reply


I send this mail to because you must know about your service center when first time i went they gave me copy of hand written next time gave me another bill copy why pl tell thanks

Dear madam
Today i send a mail regarding data cable after that I call your customer care about this and try to reach you but unfortunately not able to connect you but your senior advisor help me and told me for further action so madam pl. provide him all mail I send you I also call your service center for why they give me two types of bill one is hand written or after three months when I go their they give me printed bill when I ask this question they try to manipulate me after 10 minutes when they not found any answer they said because of network problem we are not provide you this bill on 14/3/2016 so this is a network issue then I said if network not good that day why you are not send this bill on my mail id . If you send mail for visiting then why not send my original bill on my mail id or if any payment not receive from any customer you mail or call but not in my case so why for me you not call . When I said that I give this mail to Apple care also then tone of his voice change and said go any where or now i cannot help you if you mail to Apple care than we follow Apple care decision madam i request you to pl take this matter and provide me betteresolution In this mail I also send you morning mail if you do not receive this mail THANKS
SO PLEASE HEIP ME
THANKS