I am writing this email to complaint about the mental harrasment I had been put through by the Apple support and Apple care.
I purchased MacBook Air on October 30, 2020. On June 21, 2021, it's trackpad started to malfunction. I went to apple care, the staff asked me to submit the device so that it can be repaired, so I did the same. A few days later I received a call that my macbook is repaired and I can come and collect it, but I realised that the issue was not resolved and the staff asked me for more time then on July 3rd, 2021, the issue was resolved and the complaint was closed.
However the trackpad started malfunctioning again within two weeks or so, although I could not afford to submit my macbook at that as I had my exams therefore I went to the care again on October 18th, 2020. Three days later I received a call that it is repaired and I could go and collect it but to my disappointment again the issue was not resolved and when I asked the staff about it they asked me to go to some other apple care even though they knew that there's only one apple care in my city. Nonetheless, they asked me for more time and I submitted it again.
Today after 11 days when I went to the care they gave me the macbook again but the issue was still not resolved. On complaining about it the staff started ignoring me. They kept me waiting for an hour to extent that I couldn't take it anymore and I cried there itself in the store in front of everyone one. I was feeling so helpless so much mentally tortured.
I cannot believe a company like Apple will mentally harrass it's customers to such an extent and that too for a petty thing. That's the saddest part. I called the support as well. I requested to replace my macbook as it's a defective product because even after replacing the parts and getting it repaired my issue is not being resolved but replacing macbook is against Apple's policy they say but torturing it's customers is surely a part of the policy. Was this information helpful? | 
