| Address: Jaipur, Rajasthan, 302021 |
| Website: www.apple.com/in |
Here is chain of events,
08/02/2016 : i have deposited my iphone 6 32 gb to f1 service centre, upasana mall, jaipur.
10/02/2018 : i have received loaner phone iphone 6 16 gb only. Service centre owner told me it will take 4-6 days to repair my phone.
16/02/2018 : i made a call to service center, owner said that i will get my phone by monday.
19/02/2018 : i again made a call, owner said it will take 2-3 days.
21/02/2018 : i again made a call, now owner told me that display is out of stock so they cannot tell me exact duration by which i will get my phone back.
21/02/2018 : i had a confrence call with service centre owner & ms. Jasmine (Customer care executive), she said if my issue is not resolved by 22.02.2018, my issue will be escalated to higher level. She scheduled a call for 22.02.2018 at 4.00 pm.
22/02/2018 : i waited till 4.10 pm, no call was received from your end. I scheduled a call again through chat (Ref no.[protected].
Ms. Nazia (Senior customer care executive) told me she will handle my case and will call me by 5.300 pm on same day.
But no one called me back.
23/02/2018 : again i called ms. Nazia, she is asking for another 3 working days i. E upto wednesday as satu & sunday is holiday for them. But anyhow she agreed for some possible solution by monday.
The whole incident shows "unprofessional" behavior of service center & customer care executive.
Because of such ignorance & poor service, i am facing issue in office work too because i am unable to excess all my mails (16 gb v/s 32 gb).
"apple" is a not just a company it is a brand who always provides best service using world best technology. I purchased iphone by spending my hard earned money to get best service from your side. Now i am repenting that i should go for some other brand, at least their price is far below than iphone price.
Such incident is enough for me too think twice to go for any other product of so called "apple".
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