I bought a new MacBook Pro 14-inch in Aug-2022 from India. It's getting display glitches and distortions when I plug it in right after it shuts down due to less (~1%) power. This issue came with the laptop in the box. I asked about the issue on Apple support's chat and call feature they suggested I try using the device in safe mode, creating a new user, reinstalling the OS, and Run Apple Diagnostics. I tried all of them, but none of them worked.So I went to an Apple Authorised Service centre. First, they didn't accept that that was an issue, they said it was minor and came with every MacBook device, but they took the device and got it to reset; even after resetting the computer, it didn't fix. So we tested it with another same-model device, but there was no issue with the other device they brought from their Store for comparison. After that, they talked with the apple team and said the issue would be fixed by a hard resetting of the Mac, but that also didn't work issue is still reproducible after. After that, they said it was a hardware issue and that they would talk to the apple team again; after some days, they said it would be fixed in the next software update, so I waited until the next macOS update (Venture 13.1) Dec 13 release, that even also didn't fix the issue after updating it to latest version.I first went to the service centre on Dec 6; it's about more than 15 days; they still don't even know what's the issue with the device, and when I call, they say they are talking with the Apple team. I get exhausted by the pathetic service of Apple India's service centres. They don't even try to debug the issue systematically. LACK OF KNOWLEDGE & HIGHLY UN-TECHNICAL STAFF!
Below is a video showing the issue:
https://youtu.be/CMbsV206FZE Was this information helpful? | 
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