Apple India — Ear plugs are not working

Address: Jaipur, Rajasthan, 302019

Website: apple india

I have two i phone 5s and 6s both were under warranty and there earplugs are not working. So I visited Apple service center in Jaipur named F1 Solutions Pvt ltd . They are telling me a rubber is not there on my ear plugs, so we cant accept it. A rubber of just 1 cm which is only for dualy covere is not there and you are rejecting my earplugs. are u guys insane. when i asked them to show the guidelines of on which they have rejected this. they have no answer. I called many times apple care but they also didnt answer me properly. I am only writing here for a quick solution else i made my mind to go consumer forum against apple and that service center,