Apple India — Earphone won't replace

Address: Khordha, Odisha, 752001

Website: Www.apple.com

After 4 month my apple earphone won't work then i go to service centre but they argue with me such bad language and told we can't change ur earphone rather... They inform me such a fault that ur earphones upper ruber is torn so we can't accept.. The problem is internal fault of wires but they significant the ruber this is rediculous service from apple iphone