Apple India — earpods submitted in service center but they reject replacement after 4-5 days

Address: Darjeeling, West Bengal, 734004

I approached macintel, apple authorised service center siliguri, for the replacement of my earpods. At the first instance they have accepted it stating that it will be replaced within 4-5 days. While accepting it they checked it throughly and confirmed about the replacement. Later they rejected it sataing that warranty is void due to some normal scratches on jack. This they have not informed while accepting the earpods. My question to the company is why have not checked it while taking it in their coustody and informed me that warranty might be void due to normal scratches. How possible without any physical damage like wear/tear warranty is void.

Request you to assist in this regard.
Thanks.

Souvik sarkar
[protected]
Srisouvik. [protected]@gmail.com
Model iphone 6

Service center mail id - support2. [protected]@macintelgroup.co.in
Phone-[protected]