| Address: 18, NWA, Club Road, Punjabi Bagh, New Delhi – 110026 | | Website: www.myimaginestore.com |
This is to bring to your notice an incident which took place on 15 August, 2022 at your Apple Store located at “18, NWA, Club Road, Punjabi Bagh, New Delhi – 110026.”
Two elderly customers named Anil Kumar and Rama Parashar (both over 62 years of age) were mistreated, harassed, and intimidated by the employees at your store. In particular, the sales representative with the name of “Saquib” threatened and verbally assaulted the customers. The customers purchased a charger from Saquib and were misled. Even though the customers told Saquib that they needed a charger for ipad, he sold them a fault/defective product that was overheating the ipad.
When the customers returned to the store to return the product, they were met with hostility and outright intimidation. The sales representatives kept them standing for several hours with no water and intimidated them. Their behavior was harsh and unreasonable.
This behavior by your team members flies in the face of Apple’s renowned customer service. The phone number of customer is [protected]. Was this information helpful? | 
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