Apple India — faulty product

So,
Finally after having a lot of patience, waiting for some 4.5 months (When i started to encounter issues) and 20 odd days post requesting apple to intervene into the matter (Before my laptop stopped working), i finally give up. Give up on the service, the product and the immense trust i had on this brand.

Being a brand loyal customer for almost 8 years, i once again had purchased an apple macbook air in last week of novemeber 2015 with a view that i am one among those lucky customer who is going to experience superior product with flawless service but little did i know that i am going to be among one of those unlucky person who would receive a faulty machine and will have a hard time dealing with it.
Initially the system would turn off on its own, so i reported this to apple on 22 april 2016, with the case id:[protected], but they kept telling me maam its a software issue please try to restart it, upgrade your software, it will be fixed. Since i was pursuing my mba that time, i had my exams and i needed my laptop the most, i went ahead by simply trusting their advice.

Post which again i encountered certain power issues with the laptop, i reported again, case id being : [protected] but everything went in vain.
Since i was stuck with exam, i did not go to service center.

But finally, in august first week, my laptop was permanently off by then. I was unable to switch it on.
I took it to nearest service center in gurugram, golf course road (Haryana). To my surprise mlb got corrupted. Wow! Like really, its not been even a year. Honestly speaking, i bought this product with a view of not stamding at the service center every month. But since the product was under warranty, they took the expenses and rectified it.
Once i received the product after almost 10 days, i started using it, but still the issue of abrupt power off remained. I contacted apple helpline again, asked them to look into the matter, but they kept on asking me that maam it might be a software issue, there’s nothing wrong with the machine and also that they have recently serviced it so there’s no point. I asked them (Mailed to : [protected]@apple.com) to replace my machine too as i felt the machine is altogether faulty, but all in vain.

I was again helpless. All through this they never told me about the fact that the warranty can’t be extended once its over. Never did they tell me.

Meanwhile while i was getting those power issues, i used to restart the system and work it out.
Again now in september 2017, one fine day i was working on my laptop, browsing internet, and suddenly my wifi symbol greys out and prompts a message, wifi hardware not installed. Now, i was shocked why did this happend. My work came to a halt. I immediately took it to a service center in pune, parihar chauk (Maharashtra). So after two days, i get a call from the service center stating that my mlb has been damaged, i was shocked. Its not even 24 months to this lappy, almost a year to last replacement of mlb, this can’t be happening. I thought i was using some chinese laptop, whose parts get blown off every few month.
Plus they also told me this time, that there’s some liquid damage.
That was like cherry on cake, like seriously.
I last used my laptop on 20th may 2017, post which my laptop was carefully packed in its sleeves and kept very safely in my cupboard (Since i had to migrate to different city for few months) and i had started to use the same day i got that issue. So the question of liquid damage is out of question. Also, they told me that the charge for rectifying the product would be 46, 000₹ (Woah! You can get a new macbook air from few e-commerce portals right now, provided one can risk to buy such unreliable product again!) now, i decided to raise an issue at apple, so i called them on their number[protected], where i was assigned case id:[protected] and support advisor shourya anand.
The advisor was polite enough to atleast listen to my case and escalate to concerned authorities for almost 15 days, but on our last conversation he promised to get back with some final conclusion in some 3-4 hours. And here i am waiting for the revert from past 3 days.

I believe apple needs to understand that such breakdown of machine is more than a financial loss to a customer, it breaks customer’s faith on the brand and machine and over it, also affects their work.

I feel the brand has failed to satisfy a customer with firstly its product and secondly its services. I also feel that the brand is responsible for my loss completely and hence demand to either replace my machine or refund me the money.

Also, i would like to take this opportunity to speak out to my friends, please be careful before buying any product from apple. Understand each and every clause of their warranty. The people who we believe are helping us with their products are actually the one emptying our pockets for no reason and traumatising us by giving faulty machines.