Apple India — Fraud transaction charged by service centre

Address: 560099

I am facing a serious issue from Apple. I have been shared a link to make a payment from Apple athorized service centre to buy iAssure plan. I purchased through that link and now its been more than 2 month and I dont have any details that I have purchased any iAssure plan or not.

What I have that is payment details.

I already visited to HSR apple service centre from where I got my replaced iphone and got payment link too. After disscussing with emplyee over there got to know they dont have any update for my purchase and they updated that I should buy from store only then it should have maintained by them. They adviced me to call some toll free no. I called and as per care update this is related to service centre only and only service centre responsibility.

I got pissed up, difference was I should be recieving insurance certificate by that only iAssure plan will be valid. I escallated this to service centre, then I got a call from ample support and that have send person to verify my iphone for releasing insurance certificate to me. I suppose to get certificate on same day evening by ample update but now its been more than month hence writing to you to address this issue ASAP.

Below is the details of Payment
Iphone Details:- Serial No- FFMS2PREGRY5
[protected][protected][protected][protected]

EBS

11/1/16

to me

Dear Vishnu Pratap Singh,
Your payment for the Order with Reference number IOP411+ICSP on the Merchant Website : payments.ample.co.in has been successfully processed.

For your convenience, we have provided the Order Information below.

Order Information

Merchant Website : payments.ample.co.in
Date :[protected]:01:58
Merchant Reference Number : IOP411+ICSP
EBS Payment ID : 62365901
Payment Mode : VISA
Amount : 2499.00
Customer Name : Vishnu Pratap Singh
Customer Email : [protected]@gmail.com
Status : SUCCESS

For any queries, Please contact the merchant payments.ample.co.in.

Regards,
EBS PG Team

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