| Address: Nashik, Maharashtra, 422008 |
I bought my iphone in the may last year and was happy to use it till 15th april. On the same day my i phone home button started malfunctioning and eventually stopped working in 2 days. Since i was busy with some personal works i postponed to take it to nearest customer care center. On 30th april i got some time and took my phone to nyasa apple care on college road for rectification. I bought my phone last year on 23rd may so my phone was under warranty.
The customer care team took my phone for some analysis and after a while they came up and told me that my phone was a case of liquid damage. So i first tried to understand how do they understand it was a liquid damage.
As a reply to my query they explained me there are 3 litmus paper on 3 different positions of the phone which change its color when water/moisture enters the phone. These litmus are situated at sim card slot, near charging point and at the earpiece behind camera.
In my case the litmus near earpiece has turned red. Also they could not find any traces of water droplet inside the phone.
They immediately offered me an offer that i can get my phone replaced by a new one for an amount.
When i asked them to repair the phone as it was under warranty and also assured that water has never entered the phone. They started saying it is a case of liquid damage so they won't repair it and also claimed it is mentioned in there warranty. So i went on to check the same in there official warranty document and found nowhere it is mentioned.
Also to prove my point if water have entered into the phone the most susceptible litmus would have been charging point and then sim card slot. The litmus behind camera will be the last to reach.
Above sequence of incident strengthen my view against apple policy that they won't accept that it is a manufacturing fault from there side and want me to pay extra and get my phone replaced with a new one. So i contacted there customer care[protected] for my case. There the service person assured me of getting the further details about device and get back if they will repair it for free or get it replaced with a new one.
After few days of follow i got the same conclusion from there support team and now i am feeling cheated by apple as i know i have not operated my phone improperly and they are also not able to give correct justification for the failure of device.
I don't know where to get justice; hope this portal will consider my plight and help me get my device corrected.
I have attached images of my phone shared by the apple care alongwith copy of warranty where there is no explanation about liquid damage.
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