| Address: Hyderabad, Andhra Pradesh, 500038 | | Website: aptronixindia.com |
Hi, my name is Shravani. My fiance was gifted with an iphone 6 which was purchased in australia recently. During his stay in India the phone unfortunately fell down and the screen was broken a little bit. Except for the crack on the screen the entire phone was in a perfect condition. He wanted to get it repaired so we submitted it in the nearest Aptronix service center and paid an amount of 12150/- . After a week or so I got a call from aptronix saying the phone was rejected and can't be repaired as there was another problem within the phone and it can be fixed if we pay 23000. The phone itself was bought at that rate and so we decided not to have that service and asked to return the phone back but then they said rupess 2000/- will be charged as our phone was rejected. I just don't understand one thing. We obviously don't know if there is any internal damage to the phone as one can only see external appearance of it. The internal damages has to be identified by the experts working for you and let us know regarding it. So, how can you charge us rupees 2000/- as we didn't knew what was the problem with the phone. Moreover, that guy tells the phone isn't detecting network when a sim card is inserted. The phone was in a perfect condition when while handing over to them. The sim slot was working absolutely fine as we made many calls even after the damage of the screen. Finally, as my fiance had to leave to germany on 13th of march we decided not to have any further service and asked the concerned person to return our phone and we were ready to bare the charge of 2000/- but we didn't get our phone back. I was after that person for 3-4 days. Everyday he kept saying that he didn't receive the phone yet. On 11th of march (saturday) I called him for the phone and he told be it will be reaching on sunday. When I asked him if the service center will be open on sunday he clearly said yes and that too till evening. Finally, when I tried contacting him on sunday through he didn't pick the call and that's when I got to know that the service centre is closed on Sundays. When I tried calling the number which he provided me on the job sheet some other person took my call and was talking very rudely.
At last, my fiance was left with no option and so I had to give him my phone (iphone 6s) with which he left to germany.
This is totally not the way you deal with the customers. Don't tell me aprtonix and apple is different organisations. Aptronix is authorized by apple.
I still didn't receive the phone even today.
In fact, even my phone (iphone 6s) doesn't work well. It has speaker issues for which your executive had suggested me to restore the whole software through itunes. When I have taken my phone to the service centre why can't the do it and ask me to get it done by my self? Was this information helpful? | 
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