Apple India — I m suffering from issue of my iphn 5 s

Address: Jaipur, Rajasthan, 302017

Dear sir,
I m using iphn 5s which is in warranty period imei:[protected] and there is issue of touch id is not working and when i visited at Jaipur Rajasthan store they r not responding from last three days and today when I called Mr. Mohit replied rudely. Please look at this and solve my issue.
Thanks