Apple India — I Pad AIR 2 Model No.A 1566 Sl.No.DMPNVE*AG5VJ

Address: Calicut,Kerala,India

My above I Pad was bought in 2015 from AlGhanim International Kuwait for the School United Indian School Kuwait where i was the Principal. This IPAD was given to me when i left them in 2017 .Currently I am in Calicut, Kerala, India. Since this IPad was not working i took to Apple Service Centre in Calicut. They asked me the APPLE ID which i am not aware of as i was operating on my personal email and password.in which it was working.The customer care is of the opinion that Apple ID will be there as you log in it shows the devices working in it which is not reflecting. I even checked with my school in Kuwait who confirmed there is no such ID as per their computer entry as the bills are pertaining to 2015. The customer care insists either the bill or the Apple ID without which it cannot be repaired. I doubt their attitude as every problem should have a solution as i gave them the Serial No and Model of the IPad.Please advice Apple to initiate a solutiin to repairing this I Pad.