| Address: New Delhi, Delhi, 110058 |
My ipad had 46% battery percentage when it got unexpectedly switched off and was not turning on through charging or via itunes hard reset method and was completely dead with a complete black screen. The ipad was taken to the authorised apple service centre on 7/06/2019 (Reliance retail limited located in westend mall janakpuri west new delhi 110058). The service centre incharge told me that the ipad is dead so no diagnostics could be done on it. They further explained me that it is not repairable but is only replacable as it is out of warranty. They gave me a estimate of rs. 28, 000/= to be paid for a replacement of ipad. It is very shocking to know that there is no repair of ipad provided by apple authorised service centres. There was no service job sheet or any type of letter-head provided by the apple service centre with regard to this matter. They are cheating the customers by denying for repair in order to extract money from the customers. Please note there is just a customer care number of apple but there is no official email of apple india through which consumers can file a complaint or contact apple for support.
Regards
Mayan bhandari
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