Apple India — IPad Air 256

Address: Kharghar Navi Mumbai

The product was being purchased from Apple authorised store i Sense, Hanafi Telecom Private Limited, Kharghar, Navi Mumbai, by my daughter Dr. Akanksha on August 15, 2022

They told for booking of purple colour product which was our choice. It was done with a promise that delivery will be done within 7 days.

They have taken our old product i-pad and also insisted to take insurance for the new product to come in 7 days. Issuing the insurance without the product was an unfair business practice.

After 07 week on enquiry they told that purple colour not available and another colour was chosen for delivery.

The full payment of Rs. 65445/- was taken on 24.08.2022 but till date neither the Tax Invoice was given nor the product was handed over.

This is a serious issue and needs proper investigation and action including redressal of our grievance.