| Address: Planet care, 2nd floor, Phoenix Primus, 590, 12th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560038 |
I have given my Iphone 11 to Planet Care, Indrangar for service on[protected]. Its warranty's last day was[protected] . It had only Wifi/Bluetooth/Silent Button issues. But after 3-4 days when I called apple customer care, they told it had software issues and we can collect next day. But on 23rd when I went to Planet Care, they told Apple has rejected the service saying phone has been tempered. But actually this is the first time phone has been opened by Apple(or anybody) as it is already in warranty. When they switched on the device, It is showing battery is not a genuine product. But when I had submitted the device, Battery was original. Somebody from Planet Care or Apple has frauded me. It is very disappointing that how Apple is treating a loyal customer. Till Today they are not replying me anything and its not resolved. Please escalate this case and I want my phone replaced since the actual wifi issue is not resolved yet, also Apple service have installed a third party battery which is illegal and its a hardware issue .
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