| Address: Apple Repair Centre, Bangalore |
I had given my phone for warranty service on the 23rd of October 2021 as the Ear piece speaker, the Ringer toggle switch and the volume buttons stopped working while my phone was under the extended warranty I had purchased.
PlanetCare service centre representatives told me that they would have to send the phone to the repair centre in Bangalore where the phone could be repaired or replaced under the warranty.
After approximately 10 days a PlanetCare representative called me and told me they have received the phone from the repair centre saying the phone has been tampered with hence the warranty was not applicable.
Neither would I nor would anyone in the world who has a warranty that they have paid and purchased have the phone tampered with.
If the device has been tampered with it can only be by apple service at Coimbatore or the repair centre at Bangalore.
I have refused to collect the device unless it is repaired or replaced under the warranty under which the phone was submitted at Planetcare Coimbatore.
I have tried to escalate this issue through Apple Support on numerous occasions. The executives say they will get back and they don't..!
The service centre refuses to give me a report saying the phone has been tampered with.
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