Apple India — iphone 11 pro max not working after 11 days

Address: sector d extension chowadhi road pvt. lines near new modern school sainik colony jammu, 180011

I purchased iphone 11 pro max 64 gb gold colour model from amazon on 22 november 2019 by paying 1lakh three thousand rupees. I received its delivery on 25 november 2019 at jammu. But unfortunately it stopped working on 6th december 2019. I was using it when its screen suddenly went off and then it didnt turned on. On the same day i took my phone to apple customer care who said that my fone is not taking electricity charge. They said that it will be sent to bangalore for repair or replacement. As my primary sim was esim i had to suffer a lot.
Moreover i am deeply anguished by the performance of apple iphone which stopped working after 11 days. Its one of the premium high end phone of apple. Such pathetic performance by apple is highly condemnable. I request apple authorities to look into the matter

I want apple company to give me a new phone or refund my money. I do not want repaired or refurbished phone
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