Apple India — IPhone 12 Pro

The receiver of my device stopped working suddenly when I was using my phone. I knew that there were issues going on with iPhone 12 series and the company is providing service program for that. But my phone is 3.5 years old and after this time Ive faced this issue. I asked the company to consider my request and check for the solution but the only solution came was that they were asking me for a paid service of my phone which will cost me 28k approximately. Why would I pay such a big amount for the fault that was the company’s