| Address: iPlanet Care - No 93/218/1/5, 1st Flr, Sunshine Cplx 3rd Blk, 4Thmain, Kammanahalli Main Rd, Near Hrbr Layout, Kalyan Nagar, Bengaluru 560043, Karnata |
Date of Incident: 01/08/2023
Case Number:[protected]
Full Description of Incident:
I bought a brand new iPhone14 from Amazon and within around 87 days of purchase the iPhone died. iPlanet care Service center has repaired my device, but they have put a scratch on the screen of my iPhone post service. I have refused to accept the device from service center as there was no scratch on the screen when I handed over the phone for service.
Apple customer care refused to resolve this concern and instead asked me to accept the damaged iPhone from apple authorized service center. I request Government consumer department to help me in this matter. My new iPhone is with service center from 15 days.
The service Center accepts that they put a scratch on the display while servicing my iPhone 14 by seeing the pictures taken of phone pre and post service. But not giving me a replacement.
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