Apple India — Iphone 5C

Address: Mumbai City, Maharashtra, 400059

C. E. O.,

Apple incorporation

Re: complaint regarding iphone 5c

Dear sir,

I'm a regular customer of apple and apple products. But this particular handset iphone 5c has been giving me lot of trouble ever since i had purchased it in march, 2014.

The problems started immediately after i purchased the iphone. The handset has several performance issues, which are as follows :

1) weak battery

2) the touch screen of the phone hangs frequently.

3) the applications of the phone don't open up easily.

4) the list of contacts in the phone book doesn't get displayed. Whenever i click on my phone book icon, it shows "# no name" as a result, making me feel handicapped. Due to this issue i'm unable to function and carry out my daily routine work and business related work.

5) the handset gets heated up easily. Even a short tele-conversation of 20-30 seconds affects my iphone, and it gets heated immediately.

As, i've mentioned earlier, the problems started immediately after i purchased the iphone. It showed low performance during the first 6 months itself, which gave me doubts that probably my handset is defective. I had to make repeated visits to the apple service center in my city. The technicians have several times conducted technical operations and servicing on my iphone. My handset used to work properly but again the same old issues used to re-surface after 1 month after undergoing servicing. I have also contacted apple care umpteen times in bangalore and they have tried to help me but it was of no avail.

My iphone doesn't open any apps and neither it is displaying the contact list. I had purchased it for rs 45, 000/- but it isn't performing any functions. I'm only being able to receive calls, as would be the case with any ordinary telephone. Apart from this, i've suffered heavy business loss due to this defective handset. Hence i request you to replace my handset and provide me with a brand new handset, at the earliest, so that i can continue as apple's loyal customer. If your company is unable to replace it with a new handset then i will have to appeal consumer court to file a case against apple inc, to end my woes.

Thank-you