Apple India — Iphone 5s service repair

Address: New Delhi, Delhi, 110045

Website: www.futureworldindia.in

Hi,

I would like to escalate the matter so that this should not happen to someone else
As the kind of poor service that i have got is Really unacceptable

As it says on the website futureworldindia.in that the operational hours for the store is till 8pm where in i was at the store by 6:30pm since i had battery issues and network problems with my iphone

I was issued a token at 6:31 and got a text message saying

"Your Token Number is IP45131 We will attend you shortly"

After being attended i was told to take a back up of the data as they had to deposit my phone with them back up which took around 40 mins when in rep herself told me it will take 1 hr. Since i had 4G i expected to it to be done earlier which it did as it took me 40 mins
After 40 mis the rep and the store incharge refused to take my phone for service as it was 7:25pm
Moreover the store incharge even denied to provide any information for his superior or escalation hierarchy and gave the business card instead
Store incharge was indecent rude and illogical
Such a huge inconvenience
Stupid People spoiling brand name and brand value should be checked

Will escalate the matter to consumer court if requires

I would like to know the escalation hierarchy and their email id's or phone number as i want this matter to be looked into ASAP

Regards
Gurneet Singh
Sent from my iPhone