[Resolved]  Apple India — IPhone 6 32GB Grey

Address: Kolkata, West Bengal, 700022

Website: www.apple.com

I have purchased an Apple iPhone 6 32 GB (IMEI NO [protected]) on 10 May 2017 from Reliance Retail Limited Digital, Park Mansion, Kolkata. The phone functioned precisely for two days and thereafter started giving troubles such as restart and switch off automatically. On third day i.e. 13 May 2017 only the mark of Apple was visible on the screen with black background. On 14th the phone showed a blank screen. I took the phone to the retailer i.e. Reliance Digital and iPhone store. But they could not identify and rectify the fault. The same was deposited with Reliance-resQ Digital Service Centre for repairs at Bangalore against Job Sheet C7JTCIFHHXRS (No 1024).

Notwithstanding, occurring a fault within two days of its purchase implies that the iPhone was faulty and probably having manufacturing defects. The inadequacy of quality, nature and manner of perfection, defects occurred within two days implied that the said piece was defective and imperfect. Occurrence of fault within such a short period may lead to developing further faults. Hence, I request that the petition may please be put up to the highest authority for intervention and replacement of defective iPhone instead of its repairs.

Thanking you,

Col Rakesh Wadhawan
HQ Eastern Command
Fort William, Kolkata-21
Mob No : [protected]