Apple India — Iphone 6 plus need to resolve

shafu292

from Chennai, Tamil Nadu

Nov 23, 2016

Address: Gurgaon, Haryana, 122002

Website: www.apple.com

Dear Team,

I submitted the device as I have some issues in that, however, the response which I received was totally disgusting.

Why would I ask someone else from outside to repair my phone when I have the warrnaty.

If I don't get it repaired I will send you the legal notice for false information.

I called your customer care and they assured me that your device post investigation has been approved and has been repaired. But when I called today service center, I was shocked to hear.

If I don't get the resolution within 3 days, I may approach to legal.

case id[protected]

Gurgaon 122001

Regards

Shafi

[protected]

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Nov 23, 2016

Updated by shafu292 I submitted my phone on 16 Nov 16, due to hearing speaker issue. After couple of days I called at customer service and they assured me that everything has been approved and issue is resolved. However, when I called today at service center, I was shocked to hear that my device has not been reapaired as they are claiming that there is some tempering. Just one question, why would I show it outside, when I know it has warranty till Aug'17.

Case ID.[protected]
Gurgaon 122002

Regards
Shafi
[protected]