| Address: Bangalore, Karnataka, 560048 | | Website: apple.in |
Hi
After multiple followup with Apple Global Leadership Team and Apple India Leadership Team (apologies for writing to Mr.Sanjay's personal ID, I was forced to pay Rs.29374 + Rs.1000 service fee and voluntarily paid Rs.2999 towards icare assure for a replacement phone due to defective component (apply product quality issue). When i checked whether it will be a refurbished phone and how do i know it is a new phone, I was very clearly told that the phone will be unpacked in my presence.(at the time of handover of my old phone for replacement)
To my surprise when i went to pick up the new replacement phone, a phone was handedover as if my old phone is returned and the service technician Mr Akshay Singh of Ample icare _ apple authorised service centre (Gopalan Signature Mall) said that they are not supposed to open the pack in my presence while I was clearly told that the pack will be opened in my presence. When i asked contact details of ample icare Leadership Team contact, I was also told by Mr Pradeep that they cannot give ample senior management contact probably fearing that their inside activity if any will be disclosed to the management.
I feel Ample icare is fooling customers by opening the phone privately and not sure what all has been changed from the new phone as the warranty is only for 3 months.
I request you to look into this insider activity and request justice. I am also escalating this to Apple Global Leadership Team and India Leadership Team - Mr. Sanjay. I will also write to ample icare Senior Management Team once i get the contact information and till such time I am not picking up the phone.
I now understand that apple globally and in India in particular are least bothered about customer satisfaction and service but I am just sending the mail as a matter of routine.
Mr. Sanjay...sorry for writing to your personal mail id as I am not getting your official mail ID
Regards
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