Apple India — Iphone 6s defective product ; grievance against apple support

Address: 560043

Website: www.apple.in

I purchased iphone 6s 64gb at croma retailer, bangalore dated 24 august 2016.
I recieved a defective product, due to my personal outing i approached apple telephonic support (Case[protected] and
Was redirected to imagine store (Job id : igm1035051) gopalan mall, bangalore.
Ponam (Telephonic support) assured for a handset replacement for my issue. Nevertheless i was offered the product from imagine store which seemed old. Questioning the same i had a worst experience in my life and was offended to the core. To elaborate on this situation apple’s associates at imagine was rude and reluctant towards my situation.
Kindly take this a high priority request and resolve my concern.