| Address: Bangalore, Karnataka, 560001 | | Website: www.apple.com |
Even the world’s most admired company, apple, lies. Sad but true!
My iphone 6s plus suddenly stopped functioning on date: 23.03.17 and thus i approached conquer technologies (Located at ameerpet, hyderabad) on date: 24.03.17, an authorized service center of apple.
Conquer technologies technician checked the phone and informed that there was liquid damage to the phone that could not be repaired. The technician proposed to pay appx rs. 26000/- and purchase a new iphone 6s plus. There is no instance of my act that could have resulted in external liquid damage to the phone. Then i contacted apple customer care and brought to their notice my grievance.
Complain ticket nos.:[protected]
Imei no: [protected]
The apple customer care rep wanted photos of the phone. So the technician of conquer technologies took photos of the phone and sent them to apple for assessment.
It is 12th april 2017 now and there is not confirmation from apple yet on the status of my phone replacement. I have received calls from apple care and have been told each time that they would revert with the status and final confirmation later that day or the next day which has never happened. The promises of next day confirmations from apple care have fallen flat at all times till date. I have been experiencing this for over a week now and thus feel blatantly cheated by apple. The daily hollow promises of letting me know the decision status the next day without any actual outcome is an act of deceit a company like apple could have done without.
From the facts presented above, it appears that apple has innovated mastering the art of procrastination as well, this apart from being claimed to be the world’s most admired and innovative company. Apple, please stop lying and start hearing to and addressing your customers’ grievance. Until you do so no amount of hogging india’s skylines with larger than life billboards will help you save the sliding sales of your invention, the iphone. No amount of color introduction will add color to your sales if your support and service is so screwed up!
In upset
Srinivas
+91-[protected]
Hyderabad Was this information helpful? | 
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