Apple India — iphone 6s/sr. no. f17qmbd8gry7, service centre is not returning the unit back to me.

Address: New Delhi, Delhi, 110025

Website: www.apple.com/in

Dear sir

I am experiencing a very pathetic service provided by apple india authorised service centre. I am finally writing to you as i am not getting any help from apple india customer care and apple authorised service centre. I am feeling that apple has cheated me. I have paid the premium amount for the phone for which the same feature is available at very low price but still i paid the premium amount as an apple loyal customer but i am very disappointed by the service providing by apple in india.

I have submitted my iphone 6s bearing sr. No. F17qmbd8gry7 for repairs at your authorised service centre (F1 info solution & service pvt ltd in delhi) on 07th of oct'2017 which is under warranty. Still i am struggling to get my phone back i visited the service centre on 11th oct 2017 to collect the unit but service centre told me that they have sent my repaired unit back to apple bangalore. I did not receive any call regarding the status of the phone from service centre and when i called them then they confirmed me that my phone is repaired and now they are not returning my phone back. It is more than a month now but still not received my phone back.

I hope you will understand concern and will help me to resolve my issue at the earliest to retain me as aapple loyal customer.

Thanks and regards
Mohd asif khan
+91 [protected]